Copy of Frequently Asked Questions (FAQ)
Q: Do you accept international orders?
Yes we ship worldwide! International orders are shipped via Singpost Registered Airmail (Small Packet) with tracking number.
Q: How long will my order take to reach me?
- Local postage in Singapore takes between 3-5 business days.
- International orders would usually take 2-4 weeks to arrive once dispatched. After your order has been shipped, you will receive an email with information on the tracking details.
As shipping times vary greatly among postal services and customs in different countries, we recommend factoring in a good buffer to ensure the products reach you on time.
Q: How much will shipping cost?
Shipping rates are calculated based on weight and destination, and includes the S$2.50 applicable for international registered article. There are no additional handling charges.
You may visit the Singpost website for more information on the shipping cost: https://www.singpost.com/postage-rate
Q: How do I pay?
We accept payment by PayPal. This means that you can pay using all major credit cards; you do not need to register for a PayPal account.
Q: Do you accept custom orders?
Due to time constraint, we no longer accept custom orders.
Q: Do you conduct workshops?
Due to time constraint, we no longer conduct stamp carving workshops. However, we have numerous YouTube videos for you to learn stamp carving in the comfort of your home!
Q: How do I stamp evenly like you do?
Pat your stamp on the ink pad gently. Only the protruding surface needs to be inked; if the stamp is flooded with ink, the print may smudge.
Also, placing a piece of cloth or stack of paper underneath your stamping project helps in more even printing. It's always a good idea to practice on scrap paper first.
Q: Which brand of ink pad do you recommend?
Our favourite ink pads are from Tsukineko under the Versafine, Versacolor and Versacraft product range.
Q: How do I stamp on fabric such as cotton tote bags and T-shirts?
Use a fabric-friendly ink pad like Versacraft and Memento Luxe, then heat set with an iron for 30 seconds.
Q: My stamps are dirty. How do I clean them?
To clean your stamps after use, or before switching to another colour, spot clean with a damp paper towel or kneadable eraser.
You may give the stamp a quick rinse under the tap with a little soap, but DO NOT soak it in water as this may cause the wooden mount to warp.
Lastly, it's normal for stamps to be slightly stained. Like they say, a stamp which is completely clean, is one that's never been used!