Frequently Asked Questions (FAQ)
Do you accept international orders?
Yes we ship worldwide! International orders are shipped via Singpost Registered Airmail with tracking number.
How long will my order take to reach me?
Pre-made stamps are ready to ship and are dispatched within 1-3 working days.
Local postage in Singapore takes between 3-5 working days.
International orders would usually take 2-4 weeks to arrive once shipped. Once your order has been shipped, you will receive an email with information on the tracking details.
As shipping times vary greatly among postal services and customs in different countries, we recommend factoring in a good buffer to ensure the products reach you on time.
How much will shipping cost?
Shipping rates are calculated based on weight and destination. There are no additional handling charges and taxes.
|Destination||Light weight shipping (0 - 0.05kg) with tracking number||Medium weight shipping (0.05 - 0.1kg) with tracking number|
|Singapore||Free normal postage or SGD$2.50 for registered post|
|Asia Pacific excl Aus, Japan, NZ||SGD$4||SGD$5.50|
How do I pay?
We accept payment by PayPal. This means that you can pay using all major credit cards; you do not need to register for a PayPal account.
Do you take custom orders?
Yes we do! Just email us your artwork at email@example.com and we'll advise you on the cost and payment.
How much do you charge for a custom stamp?
Our charges vary by size and complexity of design, generally $27 for a size of about 4cm x 4cm.
How long will you take to make a custom stamp?
Once your artwork is confirmed, we will mail out your order within 1 week.
What file types should my artwork be in?
JPG, AI, PDF or PNG, in high resolution. Please ensure that your artwork is in purely black and white (not grey).
I don't have a design, but I would like to get a custom stamp.
Sure! We can work with you to create an artwork with a small additional design fee of $10 and up, depending on the scale of work.
Will the final stamp look like my artwork?
This is our top priority when we make custom stamps. By using photopolymer rubber and technology, be assured that your stamps will look just like the original design.
What materials are your stamps made of?
All our stamps are produced in-house with a high quality photopolymer rubber, which makes them durable and crisp for thousands of impressions. The stamp dies are mounted on a wooden block using a foam pad.
In our stamp carving workshops, we use imported Japanese rubber carving block with a range of cutting tools.
Do you sell your handcarved stamps?
Due to time constraint, handcarved stamps are reserved for personal projects and special requests. In our shop, you can purchase the pre-made polymer rubber versions which were made based on similar designs. Or, join our workshop to learn how to carve your own!
[TIPS and TRICKS]
Any tips for printing?
Pat your stamp on the ink pad gently. Only the protruding surface needs to be inked; if the stamp is flooded with ink, the print may smudge.
Also, placing a piece of cloth or stack of paper underneath your stamping project helps in more even printing. It's always a good idea to practice on scrap paper first.
Which brand of ink pad do you recommend?
Our favourite ink pads are from Tsukineko under the Versafine, Versacolor and Versacraft product range.
How do I stamp on fabric such as tote bags and cotton pouches?
Use a fabric-friendly ink pad like Versacraft and Memento Luxe, then heat set with an iron for 30 seconds.
My stamps are dirty. How do I clean them?
To clean your stamps after use, or before switching to another colour, spot clean with a damp paper towel.
You may give the stamp a quick rinse under the tap with a little soap, but DO NOT soak it in water as this may cause the wooden mount to warp.
Lastly, it's normal for stamps to be slightly stained. Like they say, a stamp which is completely clean, is one that's never been used!